24/8 RemovalsInsurance Terms
What is covered when 24/8 Removals moves your belongings, what is not, and how to make a claim. Please read these terms before you book.
Unless we have agreed it in writing beforehand, insurance does not apply to the items in section 3. Your cover limit is confirmed in your written quote or on request. Ask us if you are unsure.
1. Our responsibility
We take reasonable care of your goods from collection to delivery.
- Your goods are covered while they are in our van, in line with the cover limit confirmed in your written quote or on request.
- Cover applies to items our crew packs, secures or loads. Items you pack yourself are covered only for loss caused directly by a vehicle accident.
- Where we pack your goods, they should arrive in the same condition they were in just before packing or loading.
- We are not responsible for damage caused by poor packing by the customer, existing faults, incorrect assembly by the customer, or items that were not declared to us.
- If you do not tell us the value of an item before the move, we may not be able to cover its full value. Please declare anything of high value in advance.
2. Your responsibility
A few simple things from you help everything run smoothly.
- Give us an accurate list of what is being moved, and tell us about high-value items such as laptops and watches.
- Keep valuables, documents, cash and bank cards with you.
- Be at the property, or have someone there on your behalf, for collection and delivery.
- Empty and defrost fridges and freezers before the move day.
- Give us safe access and confirm the delivery address. If you are not travelling with us, please answer our calls during the move.
- We are not responsible for delays, access problems or extra costs that are not caused by our negligence.
3. Items we cannot insure or move
Unless we have agreed it with you in writing beforehand, we cannot insure or move the following.
- Prohibited items: gas bottles, aerosols, fuel, chemicals, paint, oils, hazardous or explosive materials, firearms, ammunition, illegal substances and stolen goods.
- Valuables: jewellery, watches, precious stones, cash, important legal documents and high-value collectibles. Please carry these yourself.
- Perishable or sensitive items: food, plants, temperature-controlled items and open liquids.
- Animals: pets, birds, reptiles and aquariums.
- Restricted items: anything that needs a special permit or licence.
4. What is not covered
Unless it is caused by our negligence, we are not responsible for:
- Normal wear and tear, damp, temperature changes, pests, mould or rust.
- Mechanical or electrical faults, unless caused by an impact during the move.
- Items packed by the customer, and the contents of drawers, wardrobes or containers that we did not pack.
- Fragile items such as glass, mirrors and ceramics that we did not pack.
- Damage that was already there, or items that were already weak or unstable.
- Damage from moving large items through tight spaces when you ask us to go ahead against our advice.
- Indirect losses, such as lost earnings or inconvenience.
5. Damage to property
We take care of floors, walls and doors, and we ask for your help too.
- If we damage your property through our negligence, we will look at repairs to the affected surface. The amount is confirmed by us in writing.
- We are not responsible for damage when you ask us to move items through a space we think is unsafe or too small.
- Very heavy items can mark floors. Please protect floors where you can, and tell us in advance about delicate surfaces.
6. Making a claim
Tell us as soon as you notice a problem.
- Please report any damage or loss straight away, ideally before our crew leaves the property.
- After the job is complete and paid for, we can only look at a claim where there is clear evidence of damage that could not be seen on the day.
- Please send photos of the damage, the item from your list, its value, proof of its condition before the move if you have it, and a short written account of what happened.
- Claims are handled under the terms of our insurance policy.
- If you need more cover than we offer, please arrange extra insurance before the move.
Questions about cover?
Call or message us and we will explain it before you book.
Sutton, South London
07354 026909
0208 064 3020
info@248removals.com